Policies
Bangladesh American Society of Muslim Aid for Humanity Inc. (BASMAH)
BASMAH is committed to transparency, accountability, and the responsible stewardship of every gift entrusted to us. The policies below explain how we protect your information, how we handle donations and refunds, and the standards that guide our work. They reflect our obligations under applicable law, generally accepted nonprofit practice, and the Islamic principles of trust (amanah) and integrity that shape our mission.
On this page
Privacy Policy
Last Updated: October 03, 2026
1. Introduction and Scope
BASMAH is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide to us through our website, donation platforms, events, communications, and social media channels. We adhere to Islamic principles of trust, confidentiality, and respect for privacy in all of our practices.
2. Information We Collect
2.1 Personal Information. We may collect personal information that you provide voluntarily, such as your name, mailing address, email address, telephone number, and any other details you choose to share, when you:
- Interact with us or our programs
- Donate to BASMAH
- Register for events
- Sign up for newsletters or announcements
- Contact us through forms, email, telephone, or social media
2.2 Financial Information. When you make a donation, payment details such as credit card or bank account information are collected and processed by trusted third-party payment processors that adhere to recognized security standards, including PCI DSS. BASMAH does not store full card or bank account details on its own servers.
2.3 Website and Technical Information. When you visit our website, we may automatically collect technical and usage information, including your IP address, browser type, device information, pages visited, referring pages, and duration of visit. We use this information to maintain security, improve website performance, and enhance user experience.
3. Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve functionality. You can manage or disable cookies through your browser settings; doing so may affect certain features of the website.
4. How We Use Your Information
We may use the information we collect to:
- Process donations, payments, and event registrations
- Issue donation receipts and maintain accurate financial and donor records
- Communicate announcements, event updates, program impact reports, and newsletters
- Respond to inquiries and service requests
- Maintain records of community engagement and support
- Improve our services, website, and programs
- Comply with legal, tax, and regulatory obligations
5. How We Share and Disclose Information
BASMAH does not sell or rent your personal information, and we do not share it with third parties for their marketing purposes.
We may disclose information only:
- To trusted service providers who assist our operations (for example, payment processors, donor management and email platforms), under strict confidentiality and data protection obligations
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of BASMAH, our donors, beneficiaries, or others
6. Text Message (SMS) Communications
If you provide your mobile phone number and opt in to receive text messages from BASMAH, we may send donation updates, fundraising reminders, event reminders, and community announcements. Message frequency varies, and message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for assistance. Mobile phone numbers, SMS opt-in data, and consent records are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Consent to receive text messages is not a condition of making a donation.
7. Data Protection and Security
BASMAH takes appropriate administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or loss. These measures include secure servers, encrypted transmissions, access controls, and periodic review of our data practices.
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, accounting, and reporting requirements. When information is no longer needed, we delete it or anonymize it.
9. International Data Transfers
BASMAH is registered and operates in both the United States and Bangladesh. Your information may be processed or accessed in either country, or by service providers located elsewhere. Where information is transferred across borders, we take reasonable steps to ensure it remains protected in line with this policy.
10. Your Rights and Choices
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, where we are not required to retain it
- Opt out of newsletters, fundraising appeals, or text messages at any time, using the unsubscribe link in our emails, replying STOP to text messages, or contacting us directly
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
11. Children’s Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.
12. Third-Party Websites
Our website and communications may contain links to external websites. BASMAH is not responsible for the privacy policies or practices of these third-party sites. We encourage you to review their privacy terms before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions take effect when posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.
14. Contact Us
For questions or concerns about this Privacy Policy or how your data is handled, please contact:
Bangladesh American Society of Muslim Aid for Humanity Inc. (BASMAH)
23123 State Road 7, Suite 230, Boca Raton, FL 33428
Email: info@backup1.basmah.org
Phone: +1 (561) 945-3313
Website: www.basmah.org
By using our website, donating, registering, or otherwise interacting with BASMAH, you consent to the collection and use of your information as described in this Privacy Policy.
Refund Policy
Last Updated: October 03, 20261. Scope and Purpose
This policy sets out BASMAH’s approach to donation refunds, ensuring transparency, fairness, and consistency in line with donor intent and legal compliance.2. Requesting a Refund
If you believe a contribution was made in error, or you wish to request a refund, please contact BASMAH at donorcare@backup1.basmah.org or +1 (561) 945-3313 as soon as possible. Please include your name, the date and amount of the donation, and any transaction reference number, so we can review your request promptly.3. Refund Eligibility
Refunds may be considered where:- The donation was made unintentionally or in error
- There was an error in the donation amount
- The donor believes the contribution does not align with their stated intent
4. Restricted Gifts
- If a donor designates a gift for a specific program (for example, orphan sponsorship, Zakat, or Qurbani) and that program is already fully funded, BASMAH may, with the donor’s approval, reallocate the gift to a similar mission-aligned initiative.
- If reallocation is not acceptable to the donor, the refund request will be reviewed in accordance with this policy.
5. Recurring Donations
Donors may request to modify or cancel a recurring donation at any time by contacting BASMAH. Cancellation stops future payments; previously processed payments are handled under this policy.6. Review Process and Timeline
- Refund requests are evaluated on a case-by-case basis.
- Approved refunds are returned to the original payment method and typically take up to thirty (30) calendar days from the date of approval to process.
- If a request is denied, we will provide the reasons in writing and, where possible, suggest alternative resolutions, such as reallocation aligned with donor intent.
7. Non-Refundable Contributions
- Processing fees or transaction charges applied by third-party payment platforms are non-refundable.
- Contributions designated as non-refundable in the terms of a specific campaign or purchase (for example, certain event tickets or merchandise) are not eligible for refund except as stated in those terms.
8. Tax and Legal Considerations
- A refund may affect any tax receipt previously issued. Donors should retain documentation of any amended contribution.
- Please consult your tax advisor regarding the implications of a refunded amount.
9. Communication and Appeals
- Every denial of a refund request is accompanied by a written explanation.
- Donors may follow up on or appeal a decision through the same contact channels.
10. Policy Review and Updates
BASMAH reviews this policy periodically to ensure it remains consistent with legal requirements and best practices. The most current version is always available on our website and donation platforms.Donation Policy
Last Updated: October 03, 20261. Purpose and Use of Donations
Donations received by BASMAH are used exclusively for charitable activities aligned with our mission: providing food, clean water, medical care, education, and shelter to Rohingya refugees, orphans, and other vulnerable communities. We are committed to directing funds to high-impact programs while keeping administrative costs responsible and reasonable.2. Tax-Deductibility and Receipts
BASMAH is a registered 501(c)(3) nonprofit organization (EIN: 82-1670588). Eligible U.S. donors will receive an IRS-compliant receipt. Contributions are tax-deductible to the extent permitted by law. Where a donor receives goods or services in exchange for a contribution (for example, an event ticket), only the amount exceeding the fair market value of what was received is deductible. Donors outside the United States should consult local rules, as deductibility varies by jurisdiction. Please consult your tax advisor with any questions.3. Donation Acceptance
We gratefully accept cash, online payments (credit and debit), in-kind gifts, and recurring gifts. BASMAH follows all government and legal rules, specifically ensuring that no donation money comes from or goes to blacklisted individuals, restricted regions, or illegal organizations. We reserve the right to decline or return any donation that is designated for purposes outside our mission, that imposes undue burdens or restrictions on its use, or that cannot be accepted in compliance with applicable law.4. Restricted and Unrestricted Gifts
When you designate your gift for a particular program (for example, Zakat, Sadaqah, Qurbani, or educational sponsorship), we use it for that purpose. Gifts with no designation are used where the need is greatest. If a designated program becomes fully funded, we reserve the right to redirect funds to another mission-aligned, high-priority program, seeking donor approval where feasible, consistent with our Refund Policy.5. Refunds and Corrections
Donors who believe a donation was made in error, or who wish to request a refund, may contact BASMAH at donorcare@backup1.basmah.org or +1 (561) 945-3313. Refund decisions are made case by case, consistent with donor intent, applicable tax regulations, and our Refund Policy.6. Financial Stewardship and Accountability
- Program Efficiency: BASMAH strives to keep fundraising and administrative costs low and to dedicate the vast majority of donations to direct charitable services.
- Transparency: We make our annual financial statements and IRS Form 990 available on our website or upon request.
- Oversight: Depending on annual revenue thresholds, our finances are subject to an independent external audit or CPA review to ensure compliance and integrity.
7. Zakat, Sadaqah, and Qurbani
In keeping with Islamic principles, BASMAH ensures that Zakat contributions are distributed in accordance with Shariah guidelines, only to eligible recipients, and without undue delay. Our online and offline donation pages clearly distinguish between Zakat, Sadaqah, and Qurbani giving options, and Zakat-specific reporting is available to donors on request.8. Donor Privacy
Donor information is treated as confidential. We do not sell or rent personal data, and we do not share it with third parties for marketing purposes. Payment information is processed by third-party payment processors and is not stored on BASMAH servers. Please see our Privacy Policy for full details.9. Communications and Donor Engagement
Donors may receive donation receipts, program impact updates, newsletters, and fundraising communications. You may opt out of non-essential communications at any time; we will continue to send transactional messages, such as receipts and responses to your inquiries.Contact Us
For questions about any of the policies above, please contact:
Bangladesh American Society of Muslim Aid for Humanity Inc. (BASMAH)
23123 State Road 7, Suite 230, Boca Raton, FL 33428
Email: info@backup1.basmah.org
Phone: +1 (561) 945-3313
Website: www.basmah.org